Welcome to Craftvara — A World of Handmade

We’re so glad you’re here.

At Craftvara, we believe in the power of passion, creativity, and craftsmanship. Our mission is simple: to give artisans like you a beautiful, functional space to sell your work online — without the expensive overhead of hosting your own website or running a full-blown e-commerce store.

This document outlines how we work together to keep Craftvara safe, fair, and thriving for everyone in the community.

Eligibility Requirements

  • You must be 18+ or legally authorized to enter a business agreement
  • You must reside in Canada or the U.S. at launch
  • Products must be physical and handmade — no digital or mass-produced goods

Account & Store Setup

  • Create your store name, logo, and artisan story
  • Control your own listings (photos, prices, descriptions, stock)
  • Set your own domestic and international shipping rates
  • Respond to customer inquiries and fulfill orders directly

Product Guidelines

  • Products must be tangible, handmade goods
  • You must create what you sell
  • No hate speech, illegal products, or copyright violations

Shipping & Fulfillment

  • You manage your own packaging, carriers, and delivery timelines
  • Use tracked shipping when possible
  • Craftvara is not liable for lost, delayed, or damaged packages

Payments & Fees

  • Craftvara takes a flat 15% commission per sale
  • No listing fees or subscriptions
  • Customer payments handled by Square
  • Payouts:
    • Canadian vendors: via e-Transfer
    • U.S. vendors: via PayPal
  • Vendors must have valid payout info on file

Customer Service & Disputes

  • Vendors handle all post-sale communication
  • Refund/return policies must be clearly posted
  • Vendors must respond to messages within 48 hours
  • Craftvara may step in for repeat violations or unresolved issues

Taxes & Legal Responsibility

  • You are responsible for collecting/remitting any taxes (GST, PST, etc.)
  • Ensure compliance with safety, labeling, and legal product rules
  • Craftvara is not liable for product issues — vendors are

Termination & Removal

We may suspend vendors for: unresolved complaints, fraudulent listings, fulfillment failure, or policy violations. You may leave the platform anytime — just fulfill existing orders first. Your store data will be removed, but sales records will be retained for 6 months for legal reasons.

Brand Use & Media

  • You may use the Craftvara name/logo to promote your shop (accurately)
  • You grant Craftvara permission to feature your shop and products in social media, newsletters, and promotional materials

Agreement & Policy Updates

By signing up as a vendor, you agree to this document and future updates. We’ll notify you of major changes via email or dashboard notice. If you don’t agree with a change, you may request store closure by contacting:

vendors@craftvara.com